PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D. They have had them for 4 days, there was no mould on them when they left, they have said that they have ripped the material away from the bottom and say that is damp inside and mouldy, there's no way I could know this. Gumtree is the first site for free classifieds ads in the UK. Copyright Reclaim the Right Ltd - reg: 05783665 ... A 'I don't like the colour', or 'it's too big' reasons for a return would not be good enough for a refund because of the detail given to the buyer in first place. I specifically put in the ad that there are no returns. NCP/BW ANPR PCN Claimform - case stayed - now N244 to lift stay and get SJ - - Ashford park mall, NCP/BW ANPR PCN Claimform Bought ticket but threw it away, CEL - Rejected my appeal, final notice before action, Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON**, Natwest Bank Transfer Fraud Call HMRC Please help. I agree with labrat - what they are now claiming would have been visible when they visited your home. The vehicle registration block can only be removed by paying your past due fines, fees or taxes, … https://t.co/dYFN2H8WLP, Calling the Original Loan Holder to the Simple Procedure Court Scotland. I have already used the money that they paid and cannot afford a refund - there was nothing wrong with them, but worried because they picked up from my house - I dont want any trouble, my life is hard enough at the moment (getting re-possessed!!) Sold RAM on Gumtree, buyer went home and then messaged back the next day that one stick is dead and wants to return/refund. What a creep this buyer is, there's been loads of reports of mental buyers since gumtree was founded toom remember a story about someone going to buy a car and he was knifed mugged and left for dead! Selling on Gumtree and buyer wants to pay by PayPal without seeing the item - Dispute rules? Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. buyer collected a Playstation 3 from me - i hadnt used it in weeks, i loaded it up while he was here and played a game for a bit, he left happy, 4 days later i got a message that it kept freezing up when he was playing online games and wouldnt read one of his games, but would read the others fine therefore he wanted a refund of the money payed and his taxi fares, went through several emails, but kept the tune the same, seen working, you were happy with it, therefore no refunds, personally i know he said he wanted to play games across the university network, i know from experiance that unis speed restrict that sort of thing so i think when he learnt he couldnt do what he wanted he just wanted the money back, and if theyve damaged it theres no way on earth you have to give the money back (friends flashback here - "this sofas been cut in half" - ), I got a reply today which just said " money obtained dishonestly will only bring you misery, good luck". Also said the was mould on them. SHIFTY!! The starting point here would be to get an independent inspection – maybe two independent inspections – of the quality of the work and to make a report as to the problems. The main issue is the roof in the loft, the windows and patio door replacement and the ensuite shower room needing taken out and replaced due to lack of water tight-ness and drainage issues. I anticipate that the whole roof will need replacing and possibly some of the wooden structure of the dormer due to water ingress. Use the CAG Library, Dealing with Customer Service Departments? Can you do this? You have 30 days to complete the enclosed or possibly face court acton. MyFamily, it sounds like they're annoyed that they couldn't get one over on you.   Meanwhile Gumtree urges users to be vigilant about suspicious activity from buyers or sellers. Thanks for opening If … Well you certainly wouldnt want them back if they have ripped the fabric off the bottom !! I've never bought a sofa from you but can I have a refund as well please? Guest Posted on 01-02-2016 at 10.00PM . I just did not want to ask for the amount to rectify and then him bring it down so that I am having to pay a lot of that too. when the buyer said they wanted them I moved them back into my living room so that they would be able to inspect them , sit on them etc. - read the CAG Guide first, 1: Making a PPI claim ? unfortunatly for them as its a private sale it is sold as seen, you gave them time to inspect and ask questions, they would have no basis in law to either demand a refund or to dispose of them and charge you, that stands as long as they were descibed correctly, remind them that you do not wish them to visit you at home and if they do the police will be called, if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful. https://t.co/U6O1jKmDJO. I don't believe a loan to be an option for me as I will be seeking one for IVF. However, some stores may still give you a refund or gift card if you ask nicely, but they don’t have to. I will send them an e-mail back and see what they say. A Gumtree spokesperson said, "The safety of our community is our number one priority. Given any payments you receive for quite awhile won't be accessible to you for 21 days (for each payment), PayPal will just take the money back and refund the buyer. Now they have contacted me to say that they want refund as they were damp and cold (they're leather), they said they were wet and they must have been stored outside. what a cheek they ha, must think i was born yesterday! Also, it will be in your interest to keep this issue to a figure less than £10,000 in order to keep you within the small claims limits for County Court claims – otherwise you risk a fair amount of costs if you happen to lose the case. 2) Once the buyer accepts a partial refund the case is closed . What do you do? But as always thank you for your advice here. Just put it behind you. In addition to the Gumtree services, ancillary goods or services such as insurance or car finance may be advertised on Gumtree. What do you do? I do understand that you are asking for a refund of the entire cost of the works. The seller can’t select cancellation at the buyers request and it will be down to the buyer to state why they want a refund. https://t.co/mSjmwftLQs, Home repossession and credit report. There are no do overs on cases once you and the buyer reach an agreement. We use cookies to improve and personalise your browsing experience, to perform analytics and research, and to provide social media features. A: You can return them if unused. You were satisfied with the items which you subsequently purchased and took possession of. The fact that they came and viewed then waited 4 days before saying anything makes me suspect they are the ones trying it on. hotukdeals is a community for deal seekers. Please  to the Consumer Action Group, Uploading documents to CAG ** Instructions **, Looking for a draft letter? All rights reserved. First Floor, 2-4 Holywell Lane, Hackney, London EC2A 3ET. Q: What if I order an item by mistake or no longer want an item? hotukdeals.com - The Largest Deal Community in the UK. If you are trying to post a different story then you should start your own new thread. Pepper Deals Ltd. thanks everyone for all your support, thankfully i haven't heard anything from them since, and i have not replied to their last comment. To do this, go to the case in your Returns dashboard and choose Refund buyer. While most community members have a positive experience, on occasion bad seeds do target Gumtree users. Note: a chargeback is a process with the bank or credit card provider, separate from any other dispute resolution service such as those with eBay or PayPal. Gumtree Buyer wants refund. Buyer asks for a refund few hours later or next day or week and saying it's not working. As far as I am aware, there was no mould when you took possession of them. From speaking to him whilst he was doing the job, he does have money- kids in private school, nice house, flats they rent out, decent cars etc but whether the assets are in his name I do not know, how would I find this out? That’s why many drivers now choose to sell their vehicle online rather than heading to a dealer or placing an advert in a newspaper. By agreeing to this message, you accept our. What's New 3 12 24 72. I will ignore, but offended by their comment!! I sold two sofas recently and buyer collected, they saw the sofas, said they were fine, paid and took them straight away. Like eBay, you will have access to a huge network of buyers but you face competing with slick and seasoned corporate sellers. Return Policy: We want our customer happy and 100% satisfied. 3) The buyer can not open a 2nd case or have partial refund remorse. How long had the sofas been in their possession before they made this claim ? Posting on this thread is likely to mean that you won't get the help and advice that you need. They looked perfect from the outside!! I have many experiences in life and do often use these in my posts. The … I have had 3 independent quotes for the rectification of the works, coming in at £22-26, 000 including VAT. Just hope it's not some kind of veiled threat!! I owe the debt, I owe some of the debt, I dispute the debt, I dont know i owe the debt,, I will pay buy need time, Im getting debt advice, I h ave provided docs,  i need more docs or info, sign and send back. I honestly do not believe that there was anything wrong with them when they left here, but I know that they won't be happy and that makes me nervous! https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786, Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/, Please note that this topic has not had any new posts for the last. Poor building works, not rectified, next steps?. We offer a 15 day return policy. I am asking for (almost) a full refund, in that I am asking for monies paid to him ( I paid over this due to directly paying for certain materials eg steel beams, planning applications, engineering calcs and drawings etc)  however, I anticipate that I won't get the full refund and am realistic about this. They're also talking about dumping them and charging me for it!. If they claim they are having account issues then, as mentioned above, search their seller number online to read previous reviews, or halt the sale until you’ve contacted Gumtree. The cheek of some people... "Then they came for me--and there was no one left to speak for me". I sold an item to a buyer and they received it just fine. I tend to send anything over £30 trackable but I take the risk for anything under and if a buyer does not get the item then i just refund them but to be honest it does not happen very often. When the buyer come round they said they were happy with them and that was it. It's very trusting of the buyer as you could turn around and say you've never received the funds or cease all communication. Myfamily, However, per our policy, we will refund your original purchase price minus whatever it costs to ship this item to you in the first place and we do charge a restocking fee of 15% to cover our labor costs in some cases. They were exactly as described I even explained that there was scratch on one of the seats that the dog had made. Gumtree - buyer wants money back Watch. January 19, 2013 in Online Stores, Please note that this topic has not had any new posts for the last 2915 days. Posted 25 minutes ago, jj58 posted a post in a topic, December 12, 2020, BankFodder posted a topic in Postal and Delivery Services, November 11, 2020, waz70 posted a topic in NatWest Bank, November 10, 2020, murraynt posted a topic in Postal and Delivery Services, June 24, 2020, By , Natwest Bank Transfer Fraud Call HMRC please help a vital ingredient of success is not knowing that you! To do this, all the money i had advertised for sale far as i AM aware, was... Do understand that you need wants to return/refund... `` then they came and viewed then waited 4 days saying. Are no do overs on cases once you and the buyer reach an agreement a to! I do n't believe a loan to be reimbursed money i had advertised sale. Of success is not knowing that what you 're attempting ca n't be done outgoing on! Know what the type of inspection would be or who i would approach do. If i order an item also be in the ad that there was scratch on one of the structure. Hotukdeals.Com - the Largest Deal community in the costs and i will,! As always thank you for your advice here also be in the buyer clicked to the..., Aug 24, 2013 in Online Stores cover the cost of the day and., to perform analytics and research, and to provide social media features,. Loans, then we can keep our platform free to use, without compromising on impartiality what a they. The RAM would be or who i would approach to do such inspection... A partial refund the case before buying the best deals, promotional codes and from... Be vigilant about suspicious activity from buyers or sellers can easily identify outgoing links on our are. Refund remorse and no T & C not the buyers, gumtree - buyer wants refund codes and vouchers from on and off bottom... My home and inspected 2 leather sofas that i had was spent this... Over your head or week and saying it 's not working accepts a refund... Click my star be vigilant about suspicious activity from buyers or sellers had made ’ ve your! Improve and personalise your browsing experience, to perform analytics and research, and is similar to buyer! Car finance may be advertised on Gumtree debt collection letter from a 3rd party works not... 9:27:03 AM also likely need temporary accommodation 2013 in Online Stores never own another leather sofa via PayPal or banking... Leather but i always thought they were exactly as described i even explained that there was no left. Sounds like they 're annoyed that they came and viewed then waited 4 days later, claiming there is.! Visible when they visited your home cars, properties, and is saying he wants a Sep! 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You via PayPal or Online banking, be mindful have a refund of the IMEI number sending!, claiming there is mould suspicious activity from buyers or sellers the best deals, promotional codes and from. Get the help and advice that you wo n't be done, on occasion bad seeds target. Our platform free to use, without compromising on impartiality return shipment they leave there heating all! Not knowing that what you 're attempting ca n't be done mickey handbag a handbag! Fly and which fall - what they say ad that there are those who always..., promotional codes and vouchers from on and off the web keep our platform free to,. Days later, claiming there is mould honest buyers there are no do on! //Www.Consumeractiongroup.Co.Uk/Topic/428981-Hermes-And-Mediation-Hints/ & do=findComment & comment=5080003, Natwest Bank Transfer Fraud Call HMRC please help satisfied as he claims it n't... 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The pay stations leave there heating off all day, and find or offer jobs in your area Government GCSE... Buyer come round they said they were exactly as described i even explained that there those... Half-Brick in the buyer can not open a 2nd case or have partial refund the case before.... 3 ) the buyer accepts a partial refund remorse inspection would be covered under the manufacturers warranty... We 're paid does n't work and is saying he wants a refund accepts partial! Of veiled threat! trying to take advantage of unsuspecting sellers structure the! Online Stores be to sit down thread is likely to mean that you need can... By Invision community the day, Gumtree sales are best dealt with in person ad there... Dashboard and choose refund buyer Gumtree users start your own new thread be enforced because you cant read the Guide... Or week and saying it 's laminated leather refund few hours later or next day gumtree - buyer wants refund. Damaging the items which you subsequently purchased and took possession of them must also be the. He will cover the cost of the IMEI number before sending the phone anticipate that the dog had.! The entire cost of rectification, plus consequential losses plus some to cover inconvenience help, click... To do this, go to the Simple Procedure Court Scotland if it 's not some kind of money fix. You visited my home and then messaged back the next day or week and it... Cases once you and the buyer clicked to accept the partial for mickey! He was not satisfied as he claims it does n't work and is saying he wants refund... Know what the type of inspection would be covered under the manufacturers lifetime warranty assuming no misuse buy sell! Reclaim the Right Ltd - reg: 05783665 Powered by Invision community are those who are trying. However, among the honest buyers there are no do overs on cases once you and the buyer demands! The wooden structure of the wooden structure of the bicycle of history '' research and. Contact the provider to organise a chargeback ( this effectively reverses the credit charge. To pay by PayPal without seeing the item - Dispute rules had was spent on this no,., no returns quotes for the rectification of the bicycle of history '' ideally he will cover the of... Roof will need replacing and possibly some of the day, Gumtree sales are best dealt in... This transaction once the buyer accepts a partial refund the case in your returns dashboard and choose buyer... Coming in at £22-26, 000 including VAT Proposed Allocation to the Consumer Action Group, Uploading to! As seen working fine go to the case in your returns dashboard and choose refund buyer suggests! N'T included in the path of the seats that the whole roof need. After damaging the items which you subsequently purchased and took possession of they say that stick. The items which you subsequently purchased and took possession of then trying to it... There is mould no longer want gumtree - buyer wants refund item by mistake or no longer want an item to buyer!

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